Privacy and Data Protection Policy
Last updated: June 15, 2024
This Privacy Policy describes the way in which GOFIS NIKOLAOS KAI SIA O.E. through www.gofishome.gr (the "Site", "we", "us") collects, uses and discloses your personal information when you visit, use our services or make a purchase from www.gofishome.gr (the " Website”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other measures required by applicable law.
How we collect and use your personal information
To provide the Services, we collect, and have collected over the last 12 months, personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to contact you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others;
What personal information we collect
The types of personal information we receive about you depend on how you interact with our website and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include:
- Basic contact information including name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information, including username, password, security questions.
- Shopping information, including items you view, add to your cart, or add to your wishlist.
- Customer support information, including information you choose to include in communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction. with the Services.
Information we receive from third parties
Finally, we may receive information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our website and services.
- Our payment processors, who collect payment information (eg bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested , in order to perform our contract with you.
- When you visit our website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, and we are not responsible for the policies or practices of any third party. For more information, see the section below, Third-Party Sites and Links.
How we use your personal information
- Provision of products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and allowing you to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional messages by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our website and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communication with you. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests in order to respond to you, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. For specific information about the Cookies we use, see the bottom of this page. We use Cookies to power and improve our Website and Services (including remembering your actions and preferences), perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, to improve and optimize the Services). We may also allow third parties and service providers to use cookies on our website to better customize services, products and advertisements on our website and on other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking Cookies may adversely affect your user experience and may cause certain Services, including certain functions and general functions, to function incorrectly or become unavailable. In addition, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
How we disclose personal information
In some cases, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (eg IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you direct, request or otherwise consent to us disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login embeds, with your consent.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend of the Services, our rights and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes described above in "How we collect and use your personal information" and "How we disclose personal information":
Category:
- Identifiers such as basic contact information and certain order and account information
- Commercial information, such as order information, purchase information and customer support information
- Internet or other similar network activity, such as Usage Data
Recipient Categories:
- Vendors and third parties who perform services on our behalf (such as ISPs, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business partners and marketing partners
We do not use or disclose sensitive personal information for the purposes of deriving characteristics about you.
Category of personal information
- Identifiers such as basic contact information and certain order and account information
- Commercial information, such as records of products or services purchased and purchase information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients
- Business partners and marketing partners
User Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot ensure that the parties who have access to that information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you post or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third party websites and links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not connected or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness or reliability of the information found on these websites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation on their use by us or by third parties. The inclusion of such links does not, in itself, imply any endorsement of the content on those platforms or their owners or operators, except as disclosed on the Services.
Children's data
The Services are not intended for use by children and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information listed below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as those terms are defined in applicable law) personal information of persons under the age of 16.
Security and retention of your information
Please note that no security measure is perfect or impenetrable and we cannot guarantee "perfect security". In addition, any information you send us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain circumstances we may refuse your request as permitted by law.
- Right of access / knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
- Right to erasure. You may have the right to request that we delete the personal information we hold about you.
- Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to third parties, in certain circumstances and with certain exceptions.
- Right to opt out of sale or sharing or targeted advertising. You may have the right to ask us not to "sell" or "share" your personal information or to opt out of processing your personal information for purposes that are considered "targeted advertising" as defined under applicable privacy laws. Please note that if you visit our site with the Global Privacy Check opt-out flag enabled, depending on where you are located, we will automatically treat this as a request to opt-out from "selling" or "sharing" device and browser information that you use to visit the Website.
- Right to limit and/or opt out of the use and disclosure of sensitive personal information. You may have the right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average person.
- Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information.
- Withdraw consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by replying directly to our denial.
- Managing communication preferences: We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option that appears in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You can exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a meaningful response to the request. Subject to applicable laws, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Communication
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call +30 2310 555110 or email us at contact@gofis.gr or contact us at 14 THESSALONIKI POLYGYROU, THERMI -THESSALONIKI, CENTRAL MACEDONIA, 57001.
For the purposes of applicable data protection laws, we are the data controller of your personal information.
Listed below are all the cookies that are collected.
Cookies
|
NAME |
FUNCTION |
DURATION |
|
_ab |
Used in connection with access to admin. |
2y |
|
_customer_account_shop_sessions |
Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts |
30d |
|
_secure_account_session_id |
Used to track a user's session for new customer accounts |
30d |
|
_secure_session_id |
Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. |
24h |
|
_shopify_country |
For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30 min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1 min |
|
_tracking_consent |
Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. |
1y |
|
_cmp_a |
Used for managing customer privacy settings. |
1d |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. |
2w |
|
cart_sig |
A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
customer_account_locale |
Used in connection with new customer accounts |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30 min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
discount_code |
Used in connection with checkout. |
session |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used to identify a user after they sign into a shop as a customer so they don't need to log in again. |
1y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
1 hour, 3w or 1y depending on value |
|
shop_pay_accelerated |
Used in connection with checkout. |
1y |
|
storefront_digest |
Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_session_lookup |
Used in connection with checkout. |
3w |
|
checkout_prefill |
Used in connection with checkout. |
5m |
|
checkout_queue_token |
Used in connection with checkout. |
1y |
|
checkout_queue_checkout_token |
Used in connection with checkout. |
1y |
|
checkout_worker_session |
Used in connection with checkout. |
3d |
|
checkout_session_token |
Used in connection with checkout. |
3w |
|
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
|
cookietest |
Used to ensure our systems are working correctly |
1m |
|
order |
Used in connection with order status page. |
3w |
|
identity-state |
Used in connection with customer authentication |
24h |
|
identity-state-<<token>> |
Used in connection with customer authentication |
24h |
|
identity_customer_account_number |
Used in connection with customer authentication |
12w |
|
card_update_verification_id |
Used in connection with checkout. |
20m |
|
customer_account_new_login |
Used in connection with customer authentication |
20m |
|
customer_account_preview |
Used in connection with customer authentication |
7d |
|
customer_payment_method |
Used in connection with checkout. |
1h |
|
customer_shop_pay_agreement |
Used in connection with checkout. |
20m |
|
pay_update_intent_id |
Used in connection with checkout. |
20m |
|
localization |
Used in connection with checkout. |
2w |
|
profile_preview_token |
Used in connection with checkout. |
5m |
|
login_with_shop_finalize |
Used in connection with customer authentication |
5m |
|
preview_theme |
Used in connection with the theme editor |
session |
|
shopify-editor-unconfirmed-settings |
Used in connection with the theme editor |
4 p.m |
|
wpm-test-cookie |
Used to ensure our systems are working correctly. |
session |
|
AME |
DESCRIPTION |
DURATION |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30 min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_fs |
Shopify analytics. |
30 min |
|
_shopify_s |
Shopify analytics. |
30 min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30 min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30 min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
|
customer_auth_provider |
Shopify analytics. |
session |
|
customer_auth_session_created_at |
Shopify analytics. |
session |
|
shop_analytics |
Shopify analytics. |
1y |
|
unique_interaction_id |
Shopify analytics. |
10 min |
Web pageCookies necessary for the operation of the website NAME |
DESCRIPTION |
DURATION |
|
_Brochure_session |
Used in connection with browsing through the site. |
- |
|
checkout |
Used in connection with Pay checkout on shop.app. |
3w |
|
signed_in |
Used in connection with Shop login. |
1y |
|
user |
Used in connection with Shop login. |
1y |
Reporting and Analytics
|
NAME |
FUNCTION |
|
|
_landing_page |
Track landing pages. |
|
|
_orig_referrer |
Track landing pages. |
|
|
_s |
Shopify analytics. |
|
|
_session_id |
Shopify analytics |
|
|
_shopify_s |
Shopify analytics. |
|
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
|
_shopify_uniq |
Shopify analytics. |
|
|
_shopify_y |
Shopify analytics. |
|
|
_y |
Shopify analytics. |
|
|
*_assignment |
Shopify analytics |
|
|
ab_test_* |
Shopify analytics. |
|
|
cart_sig |
Shopify analytics. |
|
|
ki_r |
Shopify analytics. |
|
|
ki_t |
Shopify analytics. |
|
|
Cookies necessary for the operation of the websites THIRD PARTY |
DESCRIPTION |
PRIVACY POLICY |
|
Cloudflare |
Shopify uses Cloudflare Network as a Service for edge routing. |
|
Reporting & Analytics
|
THIRD PARTY |
DESCRIPTION |
PRIVACY POLICY |
|
Drift |
We use Drift to help with conversational marketing to customers while they visit our websites. |
|
|
Full story |
We use Fullstory to help measure how users interact with our websites. |
|
|
Google Analytics |
We use Google Analytics to help measure how users interact with our websites. |
|
|
Google Tag Manager |
We use Google Tag Manager to help manage all 3P tags/cookies/events. |
|
|
iSpot |
We use iSpot to help measure how users interact with our websites. |
|
|
LinkedIn Insight Tag |
We use LinkedIn Insight Tag to help measure how users interact with our websites. |
|
|
|
We use Twitter to help measure how users interact with our websites. |
|
|
Vidyard |
We use Vidyard to provide video content and measure how users interact with our content. |
Advertising
|
THIRD PARTY |
DESCRIPTION |
PRIVACY POLICY |
|
Bizible |
We use Bizible to help measure marketing and advertising campaign attribution. |
|
|
Facebook Pixel |
We use Facebook Pixel to help measure how users interact with our websites. |
|
|
Facebook Custom Audiences |
We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. |
|
|
|
We use Google Ads to deliver targeted advertisements to individuals who visit our websites. |
|
|
|
We use Instagram to deliver targeted advertisements to individuals who visit our websites. |
|
|
|
We use Reddit Ads to deliver targeted advertisements to individuals who visit our websites. |
|
|
TikTok |
We use TikTok to help measure how users interact with our websites. |
|
|
YouTube |
We use YouTube to deliver targeted advertisements to individuals who visit our websites. |
Social Media
|
THIRD PARTY |
DESCRIPTION |
PRIVACY POLICY |
|
Facebook Connect |
We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook's social media platform. |
|
|
Gravatar |
We use Gravatar to allow visitors to our websites to create avatars. |
|
|
Instagram CDN |
Shopify uses Instagram CDN to provide content to users. |
|
|
Sanity CDN |
Shopify uses Sanity CDN to provide content to users. |
|
|
Simplecast |
Shopify uses Simplecast to distribute podcasts. |
|
|
Twitter CDN |
We use Twitter to allow visitors to our website to interact with and share content via Twitter's social media platform. |
|
|
TypeKit (Adobe fonts) |
We use typekit to load web fonts from Adobe CDN |
|
|
Wistia |
We use Wistia to display video content. |
|
|
YouTube CDN |
Shopify uses YouTube CDN to provide content to users. |